At Noor Jewellery, we value your satisfaction and strive to provide you with the highest quality products. We understand that in certain situations, you may need to return or exchange an item. Please carefully review our return policy below.
No Returns and Exchange Policy:
We regret to inform you that we do not accept returns or exchanges except in cases where the product is damaged during transit.
Damaged Orders:
If your order arrives damaged, we sincerely apologize for any inconvenience caused. In such cases, please contact our customer support team within 48 hours of receiving the package. To facilitate the return process, we may request photographs or other evidence of the damage. Once the damage has been verified, we will provide you with a return authorization and guide you through the necessary steps to return the item(s). Upon receiving the damaged item(s), we will either issue a refund or send a replacement, depending on product availability and your preference.
General Return Guidelines:
To ensure a smooth return process, kindly follow these guidelines:
- Contact Customer Support: Before returning any items, please contact our customer support team through our designated channels. Provide them with your order details, including the order number, and a clear explanation of the damage.
- Return Authorization: Our customer support team will assist you in initiating the return process and provide you with a return authorization if your case meets the criteria for a return. Please wait for confirmation and instructions before proceeding with the return.
- Packaging and Condition: Please ensure that the item(s) being returned are in their original packaging and in the same condition as when you received them. Include all tags, certificates, and accessories.
- Return Shipping: You will be responsible for the shipping costs associated with the return, unless the return is due to a damaged order. We recommend using a trackable shipping method for safe delivery.
- Refund or Replacement: Once we receive and inspect the returned item(s), we will process the refund or replacement according to the agreed-upon resolution. Refunds will be issued to the original payment method used during the purchase.
Please note that our No Returns and Exchange policy applies solely to cases involving damaged products during transit. We are unable to accept returns or exchanges for any other reason, including personal preferences, sizing issues, or change of mind.
If you have any further questions or require assistance regarding our return policy, please do not hesitate to reach out to our customer support team. We are here to provide any necessary support and ensure your satisfaction with every purchase.
Thank you for choosing Noor Jewellery!